Be Amazing Or Go Home: Seven Customer Service Habits That Create Confidence with Everyone Book by Shep Hyken, Review
About The Book:
Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn’t an out-of-reach goal. In fact, amazement is a habit that anyone can master–and Shep Hyken knows the tricks to making it your own.
In Be Amazing or Go Home, Shep shares the secrets behind making his motto “Always Be Amazing!” an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including:
- Showing up ready to amazing
- Being proactive
- Craving feedback
- Taking responsibility
- Embracing authenticity
- Focusing on excellence
- Turning misery into magic
Once you master these habits, you’ll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing.
About The Author:
The “Official” (and somewhat boring) Shep Hyken Bio…
Shep Hyken, CSP, CPAE is the Chief Amazement Officer at Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the New York Times, Wall Street Journal and USA Today bestselling business author of “Moments of Magic,” “The Loyal Customer,” “The Cult of the Customer” and “The Amazement Revolution.” He is also the creator of The Customer Focus program, which helps clients develop a customer service culture and loyalty mindset.
In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!
Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences.
(CPAE, or the Council of Peers Award for Excellence, is the National Speakers Association’s Speaker Hall of Fame award for lifetime achievement in the area platform/speaking excellence. CSP is the international designation for Certified Speaking Professionals and is awarded to individuals for certain achievements and education in the speaking profession.)
Cover design, paper and printing quality also is acceptable.
Well, If you like business storytelling books and you’re looking for building an amazing customer service into your business, that’s an absolute must-read.
I read different stories that happened in reallity, bad and amazing experineces that could happen for all of us as well as our customers, but in this book, you’ll learn how you or your front line team can turn a bad experience into an Amazing one.
I read a great storry about “Andrea the housekeeper of Ritz-Carlton Hotel”, changed the worst experience of their loyal customer to the Magic Moment. when she saw their new arrival guest is experiencing something unpleasant, she appologized and used her authority to take care of her guest.
In Ritz-Carlton Hotel, housekeeper have authority to spend $2000 on their guest just to make them satisfied and forget about the bad moment they experienced. that’s when the word-of-mouth advertising will make a business great.
No matter which type of business you are in, this book tells you about different situations that a customer is unhappy and how a well-trained staff will save their business.
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If you also have read this book, please comment your review below, we greatly appreciate your comment!