The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty Book by Shep Hyken Convenience is King When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals. There is a reason they call...
Tag: Shep Hyken
Be Amazing or Go Home Book by Shep Hyken, Review
Be Amazing Or Go Home: Seven Customer Service Habits That Create Confidence with Everyone Book by Shep Hyken, Review About The Book: Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn’t an out-of-reach goal. In fact, amazement is a habit that anyone...