The Bottom-Up Revolution by Rob Kall

The Bottom-Up Revolution by Rob Kall

The Bottom-up Revolution: Mastering the Emerging World of Connectivity by Rob Kall   About The Book: Barack Obama, Bernie Sanders, Hillary Clinton, George W. Bush, Sir Richard Branson, Steve Jobs, and Mark Zuckerberg have all said that that change or growth happens from the bottom up. But what does it mean and how do you...

Unlocking the Hidden Customer Experience Book by Colin Shaw

Unlocking the Hidden Customer Experience Book by Colin Shaw

Unlocking the Hidden Customer Experience Book by Colin Shaw, Review   About The Book: Unlocking the Hidden Customer Experience Book by Colin Shaw, Colin Shaw’s new eBook, “Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices that Ensure Success” explores both the philosophy behind great Customer Experience and the best (and worst) real-world examples of them. As...

The DNA of Customer Experience Book Review

The DNA of Customer Experience Book Review

The DNA of Customer Experience: How Emotions Drive Value, Review Book by Colin Shaw Show me the money! This is the frantic cry of the “old guard” of senior executives as they desperately struggle to deal with commoditizing markets, the loss of their differentiator and the inevitable impact on profitability. At the same time, the...

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