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The Convenience Revolution Book by Shep Hyken, Review

The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty 

Book by Shep Hyken

Convenience is King

When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.

There is a reason they call it a convenience store – because it’s convenient!  When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven?  Customers who shop at convenience stores know the selection is smaller and the prices are often higher…yet they still come in droves because of the ease of purchase.

What about the minibar in your hotel room?  That’s convenient too…but the convenience comes at a cost.  Did you ever stop to think that the same $5.00 can of Coca-Cola in the hotel’s mini-fridge can be bought down the hall from the vending machine for just $1.25?  Yet even with that can of Coke being four times more expensive, hotels are restocking minibars every day.

Customers will pay for convenience.  And they’ll choose to do more business over time with the people and companies that make their lives more convenient!

Whether you’re trying to out-service a competitor or disrupt an entire industry, creating less friction and being more convenient for your customers should be your strategy. When you raise the convenience bar, you create the next level of amazing customer experience.

This book shows you how to leverage convenience as a powerful way to differentiate yourself from your competition.  You’ll learn six compelling strategies, supported by numerous examples and case studies that will fuel your plan to create a focus on convenience for your customers.

The value proposition is both simple and profound: when you reduce friction and make it easier for customers to do business with you, they’ll reward you with their money, their loyalty, and their referrals.  That’s the advantage of being a part of The Convenience Revolution.

About The Author:

Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations, the author of “Be Amazing or Go Home“.  As a customer service expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees.  His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty.  He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.

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Review:

 

 

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Knowledge

Be Amazing or Go Home Book by Shep Hyken, Review

Be Amazing Or Go Home: Seven Customer Service Habits That Create Confidence with Everyone Book by Shep Hyken, Review

 

About The Book:

Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn’t an out-of-reach goal. In fact, amazement is a habit that anyone can master–and Shep Hyken knows the tricks to making it your own.

In Be Amazing or Go Home, Shep shares the secrets behind making his motto “Always Be Amazing!” an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including:

  • Showing up ready to amazing
  • Being proactive
  • Craving feedback
  • Taking responsibility
  • Embracing authenticity
  • Focusing on excellence
  • Turning misery into magic

Once you master these habits, you’ll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing.

Be Amazing Or Go Home review
Be Amazing Or Go Home: Seven Customer Service Habits That Create Confidence with Everyone, Reviews, Book by Shep Hyken

 

About The Author:

The “Official” (and somewhat boring) Shep Hyken Bio…

Shep Hyken, CSP, CPAE is the Chief Amazement Officer at Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the New York Times, Wall Street Journal and USA Today bestselling business author of “Moments of Magic,” “The Loyal Customer,” “The Cult of the Customer” and “The Amazement Revolution.” He is also the creator of The Customer Focus program, which helps clients develop a customer service culture and loyalty mindset.

In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!

Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences.

(CPAE, or the Council of Peers Award for Excellence, is the National Speakers Association’s Speaker Hall of Fame award for lifetime achievement in the area platform/speaking excellence. CSP is the international designation for Certified Speaking Professionals and is awarded to individuals for certain achievements and education in the speaking profession.)

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Review:

 

Appearance:
Cover design, paper and printing quality also is acceptable.

Content:
Well, If you like business storytelling books and you’re looking for building  an amazing customer service into your business, that’s an absolute must-read.
I read different stories that happened in reallity, bad and amazing experineces that could happen for all of us as well as our customers, but in this book, you’ll learn how you or your front line team can turn a bad experience into an Amazing one.

I read a great storry about “Andrea the housekeeper of Ritz-Carlton Hotel”, changed the worst experience of their loyal customer to the Magic Moment. when she saw their new arrival guest is experiencing something unpleasant, she appologized and used her authority to take care of her guest.

In Ritz-Carlton Hotel, housekeeper have authority to spend $2000 on their guest just to make them satisfied and forget about the bad moment they experienced. that’s when the word-of-mouth advertising will make a business great.

No matter which type of business you are in, this book tells you about different situations that a customer is unhappy and how a well-trained staff will save their business.

I also write my reviews on Amazon, Goodreads, LibraryThing and Social Media such as, Facebook, Instagram, Twitter, Linkedin, Telegram and Google+.

If you also have read this book, please comment your review below, we greatly appreciate your comment!