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Unlocking the Hidden Customer Experience Book by Colin Shaw

Unlocking the Hidden Customer Experience Book by Colin Shaw, Review   About The Book: Unlocking the Hidden Customer Experience Book by Colin Shaw, Colin Shaw’s new eBook, “Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices that Ensure Success” explores both the philosophy behind great Customer Experience and the best (and worst) real-world examples of them. As […]

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The DNA of Customer Experience Book Review

The DNA of Customer Experience: How Emotions Drive Value, Review Book by Colin Shaw Show me the money! This is the frantic cry of the “old guard” of senior executives as they desperately struggle to deal with commoditizing markets, the loss of their differentiator and the inevitable impact on profitability. At the same time, the […]

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The Intuitive Customer Book by Colin Shaw and Ryan Hamilton

The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level, Book by Colin Shaw and Ryan Hamilton, Review   About The Book: Building on the work of Daniel Kahneman (Thinking Fast and Slow), Dan Ariely (Predictably Irrational), Shaw and Hamilton provide a new understanding of how people behave, explain what it means […]

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Stoicism: The Art of Living a Modern Stoic and Happy Life Now

Stoicism: The Art of Living a Modern Stoic and Happy Life Now, Book Review and Summary   About The Book: It is natural for us to believe in something — anything — that could help us get closer to what we have always wanted. Even to the most logical and practical of people, believing in […]

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Investing QuickStart Guide a Secure Financial Future by Ted D. Snow

Investing Quickstart Guide: The Simplified Beginners Guide to Successfully Navigating the Stock Market, Growing Your Wealth, & Creating a Secure Financial Future by Ted D. Snow, Review   About The Book: The book you wish you’d had before you began investing. The Investing QuickStart Guide offers a simplified but expansive introduction to the world of investing. Author […]